At phone2, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools, information, and support needed to keep gambling a healthy form of entertainment — never a problem.
Gambling is a form of entertainment and should never be seen as a way to earn money or solve financial problems. If gambling is no longer fun for you — if it is causing stress, financial strain, or affecting your relationships — please use our self-exclusion tools or contact our support team immediately. Help is always available, and there is no shame in asking for it.
phone2 strictly prohibits access to anyone under 21 years of age, in line with Philippine law and PAGCOR regulations. All accounts undergo age verification during KYC. Underage accounts are immediately suspended.
Players can request a temporary or permanent self-exclusion from the phone2 platform at any time. During the exclusion period, your account is locked and you cannot deposit, play, or receive promotional offers.
Set daily, weekly, or monthly deposit limits on your phone2 account to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
phone2 lets you set session time reminders so you are notified when you have been playing for a set duration. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and in perspective.
In addition to deposit limits, phone2 allows you to set a maximum loss threshold per day, week, or month. Once your loss limit is reached, your account is automatically restricted from further play until the period resets.
Our responsible gaming support team is available around the clock. Whether you need help setting limits, requesting self-exclusion, or just want to talk to someone, phone2 support is always ready to assist Filipino players.
phone2 puts you in the driver's seat. Every tool below is available directly from your account settings — no waiting, no complicated process. Your wellbeing comes first, always.
Cap how much you can deposit into your phone2 account per day, week, or month. Helps you stick to a budget and avoid chasing losses.
Set a ceiling on how much you are willing to lose in a given period. When the limit is hit, play is paused automatically until the next period begins.
Decide in advance how long each gaming session should last. phone2 will alert you when your time is up so you can step away and recharge.
Request a temporary break (1 week to 6 months) or a permanent self-exclusion. During exclusion, your account is fully locked and cannot be reactivated early.
Visit phone2.app and sign in using your registered mobile number and password.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the Responsible Gaming tab within your account settings to view all available tools.
Choose the tool you need, enter your preferred values, and confirm. Deposit and loss limits take effect immediately.
If you cannot access your account or need urgent assistance, contact our support team at [email protected] — available 24/7.
Immediate Effect: Your phone2 account is locked the moment self-exclusion is confirmed. You will not be able to log in, deposit, or place bets.
Promotional Opt-Out: All marketing communications — SMS, email, and push notifications — are suspended for the duration of your exclusion period.
Pending Balance: Any remaining balance in your phone2 account at the time of self-exclusion will be held securely and returned to you upon verified request after the exclusion period ends.
Cooling-Off Period: For temporary exclusions, reactivation is only possible after the full exclusion period has elapsed and a mandatory 48-hour cooling-off review is completed.
Permanent Exclusion: A permanent self-exclusion cannot be reversed. This option is recommended for players who feel they have a serious gambling problem and need a definitive break.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use phone2's self-exclusion tools or seek professional support.
Problem gambling is a recognized condition, and help is available right here in the Philippines. Reaching out is a sign of strength, not weakness. phone2 supports every player who needs assistance.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines, including player protection programs and exclusion registries.
The NCMH Crisis Hotline provides free, confidential mental health support for Filipinos. If gambling is affecting your mental health, their counselors are trained to help. Hotline: 1553 (available 24/7).
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, Davao, and other cities.
Our dedicated responsible gaming team is available 24/7. Reach us at [email protected] to request self-exclusion, set limits, or simply talk to someone who understands.
phone2 is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players aged 21 and above. Use our responsible gaming tools to stay in control — and enjoy every session on your own terms.
Gambling is for entertainment only. Must be 21+. Play responsibly.